Reports

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The fundamentals of personas

A comprehensive guide to why and how you should utilise user personas in your organisation and digital product. Consultancy and research

The fundamentals of journey mapping

A complete guide on why and how you should implement user journey maps within your organisation and digital product Consultancy and research

What is service design and how can it help your business?

Service Design is an evolving discipline. What's it all about? For those not in the know, we’ve created a guide to get you quickly up to speed. Brand and Design

How to deliver outstanding customer experiences

Find out everything you need to know on how to deliver best in class customer experience for your business. Brand and Design

Make it Clear report series: Best practices for reading online

The report covers, the science of reading online, best practices for visual design and best in class examples for delivering engaging and accessible online reading. Brand and Design

DCMS – Internet of Things (IoT) labelling online study

The report outlines the findings of a study on the online use of product labelling schemes for internet-enabled products. Agency life Brand and Design Consultancy and research

Sustainability and the Internet

Sustainability is something that most of us are aware of but also something that we don't always connect to our use of the Internet. Brand and Design Consultancy and research

Recycling and sustainability labels explained

Earlier this year we undertook research for the UK Government’s Department for Digital, Culture, Media and Sport on technology packaging labelling. Agency life Brand and Design

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