UX audit report

The vital components
of a comprehensive UX audit report

UX maturity survey

The aim of the UX maturity survey is to identify the extent to which an organisation implements user-centred design and research across all processes, recognise good practices, and indicate areas that might require improvement. Survey insights also enable our team to provide an indication of an organisation’s UX maturity, and provide valuable business context for relevant and appropriate recommendations. The survey is shared with internal stakeholders to complete independently.

Steps to achieve UX maturity - Establishing a user-centric culture

Stakeholder workshop

The stakeholder workshop provides the groundwork for the UX audit. We hold a one-and-a-half-hour workshop with key stakeholders to agree on the audit objectives, understand existing challenges, and identify target users and their key journeys. The outputs from this workshop feed into the activities that follow, and provide insights into the set of three proto-personas.

Steps to achieve UX Maturity - Conducting user research and testing

User observations

User observations are conducted with existing users of the digital product being audited to understand exactly how the product is used, observe how typical tasks are completed, and identify user needs and pain points. User observations ensure that the UX audit is data-driven and ultimately guided by real user insight.

Steps to achieve UX Maturity - Creating seamless user journeys

Heuristic evaluation

Our team of UX experts will assess the digital product against industry-standard usability heuristic criteria to identify areas of improvement, pinpoint which areas are working, and provide a detailed evaluation of the website’s design and usability against best practices.

Steps to achieve UX Maturity - Iterative design and prototyping

Proto personas

Proto-personas are created using insights gathered from stakeholder teams and supplemented by user observations and feedback. Proto-personas are helpful since they provide a foundational understanding of users and enable UX teams to provide recommendations corresponding to user pain points. Proto-personas are also beneficial as decision-making aids in the future, as they can be referred back to, so they validate potential new features and guide user-centric outputs.

Steps to achieve UX Maturity - Measuring and analysing UX metrics

Reporting and recommendations

Our UX audit report is made up of six key sections: Context, Methodology, Activities and deliverables, Key findings, Recommendations and Roadmap. Context and Methodology provide the necessary background to the project, enabling the results to be accessible to a wider team. Within activities and deliverables, we document findings from each activity and provide additional context on using deliverables such as proto-personas. Our team then playback a set of holistic key insights from analysis across audit activities. It is these insights which then inform and contextualise the recommendations that we create. The final piece of the UX audit report is the mini roadmap; this documents a staged approach to improvement short, mid, and long term (continuous optimisation), keeping in mind the business context to ensure the roadmap is achievable.

Steps to achieve UX Maturity - Empowering and training UX teams

The power of recommendations: transforming insights into action

UX recommendations within a UX audit function as a practical guide for improving the user experience based on identified issues and opportunities. Recommendations are actionable and grounded in both data-driven user observations and the results from the other research activities. Recommendations help teams to make informed decisions and prioritise improvements that will have a positive impact on user satisfaction and business success.

Best practices to implement audit report suggestions

The implementation of recommendations from a UX audit into the design process requires a collaborative and systematic approach to ensure that the suggestions align with business objectives and address the users’ needs, goals, preferences and pain points that emerged in the report findings. We advise that recommendations are carefully reviewed within their contexts, which our team will assist with. The prioritisation of recommendations in accordance with an action plan is highly suggested at this stage to establish the impact of any recommendations on the user as well as the feasibility of their implementation. In regards to prototyping and testing recommendations, we advise that usability testing is conducted to validate the effectiveness of the proposed improvements and to apply an iterative approach to enhancing the user experience following the completion of the UX audit report. Book a call today.