Reports

Articles, opinions and thoughts from our studio.
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August 2, 2022

The fundamentals of journey mapping

A complete guide on why and how you should implement user journey maps within your organisation and digital product

November 30, 2021

What is service design and how can it help your business?

Service Design is an evolving discipline. What's it all about? For those not in the know, we’ve created a guide to get you quickly up to speed.

August 12, 2021

How to deliver outstanding customer experiences

Find out everything you need to know on how to deliver best in class customer experience for your business.

March 24, 2021

Make it Clear report series: Best practices for reading online

The report covers, the science of reading online, best practices for visual design and best in class examples for delivering engaging and accessible online reading.

July 13, 2020

DCMS – Internet of Things (IoT) labelling online study

The report outlines the findings of a study on the online use of product labelling schemes for internet-enabled products.

April 2, 2020

Sustainability and the Internet

Sustainability is something that most of us are aware of but also something that we don't always connect to our use of the Internet.

September 3, 2019

Recycling and sustainability labels explained

Earlier this year we undertook research for the UK Government’s Department for Digital, Culture, Media and Sport on technology packaging labelling.

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