Insights

Articles, opinions and thoughts from our studio.
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August 13, 2020

UX Glossary

A glossary of commonly used UX terms to help designers, researchers and developers communicate with clients, stakeholders and fellow team members.

July 15, 2020

Our 2020 brand refresh and new website

2020 marks 20 years of the agency – we decided to give the Make it Clear brand a bit of a refresh!

July 13, 2020

DCMS – Internet of Things (IoT) labelling online study

The report outlines the findings of a study on the online use of product labelling schemes for internet-enabled products.

July 1, 2020

How to create a social media presence for B2B organisations

As a B2B organisation, we’ve learnt a little about social media over the years and how to use it to market ourselves in our industry.

June 16, 2020

How to empower customers with a quick start guide

Empowering customers to set up their own products and complete basic functions independently ensures that they have a smoother customer experience.

June 11, 2020

How observation research helps us improve quick start guides

We support many of our clients to bring clarity to their customer communications.

June 3, 2020

How is a quick start guide different to an instruction manual?

A quick start guide (QSG) is a short process document that enables the user to get their new product up and running as quickly as possible. 

May 26, 2020

Quick start guide process

At Make it Clear, we follow a four stage process for all of our work - Definition, Solution, Implementation, and Optimisation.

May 19, 2020

The importance of quick start guides

A good quick start guide (QSG) can improve the customer experience and help to reduce costs by lowering the number of engineer call outs and customer service[...]

May 12, 2020

10 tips for creating quick start guides

Quick start guides differ from user guides or manuals because they exist to help customers set up and start using their new products or services as quickly as[...]

May 4, 2020

How to run a remote design sprint

This guide outlines all of the steps involved in setting up and running a remote design sprint, detailing what is involved or required for each step.

April 28, 2020

Can a remote design sprint work?

With COVID-19 still affecting the way businesses can operate, can you run a design sprint remotely? The answer is yes.

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