Why our company values are core to my business
Our company values are a reflection of my own, this article explains why I believe that's important and why it ultimately leads to being happier.
UX Glossary
A glossary of commonly used UX terms to help designers, researchers and developers communicate with clients, stakeholders and fellow team members.
Our 2020 brand refresh and new website
2020 marks 20 years of the agency – we decided to give the Make it Clear brand a bit of a refresh!
DCMS – Internet of Things (IoT) labelling online study
The report outlines the findings of a study on the online use of product labelling schemes for internet-enabled products.
How to create a social media presence for B2B organisations
As a B2B organisation, we’ve learnt a little about social media over the years and how to use it to market ourselves in our industry.
How to empower customers with a quick start guide
Empowering customers to set up their own products and complete basic functions independently ensures that they have a smoother customer experience.
How observation research helps us improve quick start guides
We support many of our clients to bring clarity to their customer communications.
How is a quick start guide different to an instruction manual?
A quick start guide (QSG) is a short process document that enables the user to get their new product up and running as quickly as possible.
Quick start guide process
At Make it Clear, we follow a four stage process for all of our work - Definition, Solution, Implementation, and Optimisation.
The importance of quick start guides
A good quick start guide (QSG) can improve the customer experience and help to reduce costs by lowering the number of engineer call outs and customer service[...]
10 tips for creating quick start guides
Quick start guides differ from user guides or manuals because they exist to help customers set up and start using their new products or services as quickly as[...]
How to run a remote design sprint
This guide outlines all of the steps involved in setting up and running a remote design sprint, detailing what is involved or required for each step.