Our company values are a reflection of my own, this article explains why I believe that's important and why it ultimately leads to being happier.
A glossary of commonly used UX terms to help designers, researchers and developers communicate with clients, stakeholders and fellow team members.
2020 marks 20 years of the agency – we decided to give the Make it Clear brand a bit of a refresh!
The report outlines the findings of a study on the online use of product labelling schemes for internet-enabled products.
As a B2B organisation, we’ve learnt a little about social media over the years and how to use it to market ourselves in our industry.
Empowering customers to set up their own products and complete basic functions independently ensures that they have a smoother customer experience.
We support many of our clients to bring clarity to their customer communications.
A quick start guide (QSG) is a short process document that enables the user to get their new product up and running as quickly as possible.
At Make it Clear, we follow a four stage process for all of our work - Definition, Solution, Implementation, and Optimisation.
A good quick start guide (QSG) can improve the customer experience and help to reduce costs by lowering the number of engineer call outs and customer service[...]
Quick start guides differ from user guides or manuals because they exist to help customers set up and start using their new products or services as quickly as[...]