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Our 2020 brand refresh and new website

2020 marks 20 years of the agency – we decided to give the Make it Clear brand a bit of a refresh! Agency life UI/UX

How is a quick start guide different to an instruction manual?

A quick start guide (QSG) is a short process document that enables the user to get their new product up and running as quickly as possible. Brand and Design Consultancy and research

Quick start guide process

At Make it Clear, we follow a four stage process for all of our work - Definition, Solution, Implementation, and Optimisation. Brand and Design Consultancy and research

The importance of quick start guides

A good quick start guide (QSG) can improve the customer experience and help to reduce costs by lowering the number of engineer call outs and customer service[...] Brand and Design Consultancy and research

10 tips for creating quick start guides

Quick start guides differ from user guides or manuals because they exist to help customers set up and start using their new products or services as quickly as[...] Brand and Design Consultancy and research

Can a remote design sprint work?

With COVID-19 still affecting the way businesses can operate, can you run a design sprint remotely? The answer is yes. Brand and Design

Why we should be conducting remote focus groups

A focus group invites a small number of people to discuss a particular concept, product or service in the form of a pre-planned discussion that is guided by a[...] Brand and Design Consultancy and research

Business as usual: A guide to remote conferencing

Growing concerns over the recent COVID-19 (a.k.a coronavirus) outbreak are influencing the ways that businesses interact. Consultancy and research

Record Make it Clear employee satisfaction

If we consider that ‘you’re only as good as your people’, employees are the most valuable asset a company can have. Agency life

Avoid the short cuts

The cumulative effect of incremental change is much more significant than most people give it credit for. Brand and Design

Just quickly give me the key points

Everyone is busy. You know this from your own experience. Battling through multiple competing demands for your attention at what seems like every hour of every day. Brand and Design

Is your expertise getting in the way of customer engagement?

They say it takes 10,000 hours to become an expert. Whether you claim that title or not what is undeniable is that after 10,000 hours on any subject you will be[...] Brand and Design Consultancy and research

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