A glossary of commonly used UX terms to help designers, researchers and developers communicate with clients, stakeholders and fellow team members.
2020 marks 20 years of the agency – we decided to give the Make it Clear brand a bit of a refresh!
A quick start guide (QSG) is a short process document that enables the user to get their new product up and running as quickly as possible.
A good quick start guide (QSG) can improve the customer experience and help to reduce costs by lowering the number of engineer call outs and customer service[...]
Quick start guides differ from user guides or manuals because they exist to help customers set up and start using their new products or services as quickly as[...]
With COVID-19 still affecting the way businesses can operate, can you run a design sprint remotely? The answer is yes.
A focus group invites a small number of people to discuss a particular concept, product or service in the form of a pre-planned discussion that is guided by a[...]
Growing concerns over the recent COVID-19 (a.k.a coronavirus) outbreak are influencing the ways that businesses interact.
If we consider that ‘you’re only as good as your people’, employees are the most valuable asset a company can have.
In today’s information-rich world there are multiple things competing for the reader’s attention. This has bred the perception that on-screen reading can cause[...]
The cumulative effect of incremental change is much more significant than most people give it credit for.
Everyone is busy. You know this from your own experience. Battling through multiple competing demands for your attention at what seems like every hour of every day.