We’re seeking a talented and experienced Head of Research and User Experience (UX) to lead our research and UX design efforts for client projects. In this role, you’ll play a pivotal role in shaping the strategic direction of our client engagements, driving user-centred design practices, and delivering high-quality, impactful solutions that exceed client expectations. While managing a small team, the successful applicant is expected to conduct research and UX activities firsthand.
About us
At Make it Clear, we’re dedicated to creating products and services that resonate with users and drive meaningful impact. Our team is dynamic, innovative, and committed to delivering exceptional user experiences through research-driven design.
Key responsibilities
Strategic leadership: Lead the direction of research and UX design efforts, collaborating with clients to translate insights into actionable strategies and ensuring adherence to UX design standards for high-quality project delivery.
Team management and mentorship: Mentor and lead a diverse team of researchers and UX designers, fostering a culture of collaboration, innovation, and continuous learning while overseeing the creation of UX deliverables aligned with client goals.
Client engagement and communication: Cultivate strong client relationships as a trusted advisor, effectively communicate research findings and design recommendations, and collaborate with project and account managers to ensure the timely delivery of exceptional work.
Industry awareness and knowledge sharing: Stay abreast of industry trends and best practices, share insights with the team and clients to drive innovation, and proactively seek opportunities to enhance processes and methodologies based on feedback and developments.
Qualifications
Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Design, Psychology, or a related field.
5 years of experience in user experience research, UX design, or a related field, with 2 years in a leadership or managerial role.
Proven track record of leading successful research and UX design projects for clients, preferably within a design agency or consultancy.
Strong understanding of user-centred design principles, methodologies, and best practices.
Expertise in a variety of research methodologies and tools, such as user interviews, usability testing, journey mapping, and analytics.
Strong proficiency in Figma.
Excellent communication, presentation, and client-facing skills, with the ability to articulate complex ideas and concepts in a clear and compelling manner.
Strong leadership, mentorship, and team-building skills, with a passion for developing and empowering talent.
A collaborative and client-focused approach, with a commitment to delivering exceptional results and fostering long-term client relationships.
Why you’ll love working with us:
Opportunities for professional development and growth with individual training budgets
Collaborative and supportive work environment
Business coaching support
Health cover, moving to full health cover after three years
Peer bonus and award scheme
Remote and hybrid working options
Your birthday is given as a holiday
Enjoy an additional day of leave for every three years of employment
4:30 finish on a Friday
Join us
If you’re ready to make a difference in people’s lives by creating impactful user experiences, we want to hear from you! Apply now to help shape the future of Make it Clear.
Application instructions
To apply, please submit your resume, portfolio, and a cover letter highlighting why you’re the perfect fit for this role. We can’t wait to hear from you! Please submit to renee.rinaldi@makeitclear.co.uk
Make it Clear is an equal opportunity employer and values diversity in our workplace. We encourage candidates of all backgrounds to apply.
