About us

Our vision is a society built on empathy, communication and inclusion, helped by our world recognised research-led design solutions.

We have been helping industry-leading organisations improve how they interact with their audiences for over 20 years.

Over the years we’ve worked on many different challenges. We’ve produced user guides for first-generation mobile phones, helped the UK Government design labelling for new IoT device security standards and supported many clients address fundamental communication challenges with a broad range of audiences. During this time we have refined the process that guides our work. It consists of four stages: Definition, Solution, Implementation, and Optimisation. Though the process remains the same, the activities we complete during each stage are tailored to the specific challenges at hand.

Our approach

Definition

We take an evidence based approach to everything we do. Understanding our client's business, their audiences and the context in which they interact.

Solution

We work in close collaboration with our clients, an iterative approach which creates design solutions that deliver effective touchpoints for customers and results for the business.

Implementation

We work closely with the appropriate client teams to properly plan and execute the implementation phase in a cost effective and efficient way.

Optimisation

Any solution is only as valuable as the results it delivers for our client, we work with client teams to establish appropriate measurements to track the impact of the changes.

Our people

Sarah Edwards

Creative Director

Sarah Edwards

Creative Director

Arya Alatsas

Account Director

Arya Alatsas

Account Director

Rick Harrison

Strategist

Rick Harrison

Strategist

Ben Pawson

Production Manager

Ben Pawson

Production Manager

Rebecca Martin

Account Manager

Rebecca Martin

Account Manager

Jack MacRae

Designer

Jack MacRae

Designer

Jimmy Wheeldon

Motion Designer

Jimmy Wheeldon

Motion Designer

Tina Remiz

UX Designer

Tina Remiz

UX Designer

Sam Seddon

Artworker

Sam Seddon

Artworker

Ciro Guatieri

Junior Designer

Ciro Guatieri

Junior Designer

Freya Wallace

Account Executive

Freya Wallace

Account Executive

Megan Cattley

Junior Strategist

Megan Cattley

Junior Strategist

Tanya Kansara

Intern - October 2020

Tanya Kansara

Intern - October 2020