Account Manager

Account Director


We’re a small, fast-paced and ambitious agency where capability and initiative is noticed and rewarded with responsibility. As part of the client services team, you will project manage the day to day delivery of requirements, as well as developing and growing client relationships. Your focus will be on the delivery of UX and UI projects.


About Make it Clear

We work with organisations to create, rebuild or improve their digital products and services. We do this by implementing our research-led approach. Understanding our clients’ business, audiences and context lets us deliver proven UX and UI solutions.

Make it Clear, it’s what we do


The role

  • Key point of contact for clients and other stakeholders; providing effective direction to ensure we are delivering to agreed strategic objectives, on time and on budget
  • Preparing suitable responses to briefs and finding effective ways to work within the client’s budget
  • Creating detailed plans encompassing project stages, delivery dates, budgets and statements of work
  • Actively driving the growth of client accounts, by spotting opportunities and following up on potential work, managing client development pipelines 
  • Guiding design progress in the studio; proofreading and sharing feedback ensuring design and deliverables satisfy the client’s brief and feedback
  • Overseeing the forecasted diary to plan and organise capacity in the studio 
  • Preparing status and finance reporting internally and externally
  • Supporting the strategy team with research preparation, such as scheduling interviews, if needed
  • Organising bought-in production and costs, selection of appropriate suppliers, and obtaining quotes, negotiating prices, briefing and liaising regarding delivery
  • Reporting monthly to the Account Director on defined client targets 


The role’s aims

  • Achieve quarterly invoicing targets  
  • Annual 20% revenue increase from clients managed
  • Increase average project value
  • Ensure five client opportunities are identified quarterly


About you

  • 3+ years of experience managing projects in a creative agency environment
  • Experience in UX/UI design projects essential
  • Confident self-starter with the ability to pre-empt and understand client’s business needs and requests
  • Great people skills and ability to build rapport with clients, stakeholders and suppliers
  • Experience working with different teams/roles in-house and on the client-side
  • Strong written, spelling & grammar, verbal & presentation skills
  • Reassuring and calm personality, ensuring project follow through and delivery
  • Able to multitask and prioritise with a positive, flexible, can do attitude
  • Prior experience using InDesign, Excel, time and project management softwar



  • Hybrid-working
  • Annual budget for training and development
  • 23 days off (excl. Bank holidays and birthday)
  • Company pension scheme
  • Summer and Winter team away days
  • Opportunities for career progression


How to apply

Please send to

  • A cover letter/email describing your background and interest in the role
  • Your resume/CV
  • Salary expectations


We would like to thank all who apply, however please note only those who are invited to interview will be contacted.